And lo and behold, today the replacement parts arrived. They included pretty much all new headphones and cable! Only the metal frame was left from the old model.
|Replacement parts for Koss Porta Pro|
This, I feel, is excellent customer service. I have always heard that Koss has excellent support for products, but I would have never guessed it would be like this. Awesome job Koss!
Do you have any exceptional refund stories? Share them in the comments!